Terms & Conditions | 2BookaHoliday

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Please read the following conditions carefully. Once we have accepted your booking by the issue of a written confirmation to you either orally, electronically or in writing, a contract comes into existence between both parties incorporating these conditions. All travel arrangements are sold to us acting as agents of the tour operator concerned and are subject to these conditions. No variation to these conditions shall be valid unless agreed by us in writing.

2bookaholiday.com are a trading division of Hays Travel Ltd, who are members of ABTA. It is agreed by both parties that this contract is deemed to have been made at our administrative offices and is subject to English law and jurisdiction.

All-Inclusive Terms

Light All-Inclusive

The Light All-Inclusive programme is based on a Full Board basis Plus drinks which include unlimited locally produced drinks including spirits, beer and wine, soft drinks and mineral water for a specified period of the day. All the other activities & conditions are as per hotel description and can incur a cost should that be the case.

Bronze/Standard All-Inclusive

The Bronze/Standard All-Inclusive programme includes full board, local alcohol drinks, beverages and snacks.

Silver/Classic All-Inclusive

The Silver/Classic All-Inclusive programme includes all of Bronze plus sports (tennis and some water sports - except Egypt, where water-sports are prohibited due to government laws in regards to the protection of the coral reefs), drinks between 10.30 and 23.00, minimum two restaurants (main restaurant and snack bar).

Gold/Premier All-Inclusive

The Gold/Premier All-Inclusive programme includes all of silver plus minimum 3 bars,3 restaurants/snack bars, international imported drinks, mini-bar in the room (regularly filled) or drinks 24 hours a day.

Standard Check-In & Check-Out

The standard international practice is to let rooms from midday to midday. However times do vary. Check-in times are usually between 11am and 12 noon on the day of departure. Therefore, if you check-in immediately after a night flight this would normally count as one night's accommodation. Similarly if your return flight is at night you will normally be required to vacate your room at 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management.

Your Obligation To Us

1. Paying for your booking

The deposit is part payment of the holiday and the balance must be paid before the date specified on the invoice which is normally no later than ten weeks before your departure date. Please note if we do not receive final payment by the date specified then we reserve the right to treat your booking as cancelled by you and cancellation charges will be applicable as detailed in section 3 below.
Full payment is requested at the time of booking for all bookings made within 12 weeks of the departure.
The company reserves the right to decline any booking.
The company is not under any obligation to deliver ant tickets or document appertaining to the booking until full payment has been received by the company.
Should you wish to pay your balance by credit card or debit card there will be a surcharge of 2.5% AND 1% respectively.

2. If you change your booking

If, after we have issued written confirmation, you want to change your flight, we will do our best to meet your requirements. If the change is notified to us more than eight weeks before the scheduled departure date and we can make the required alteration there will be an administration charge. This charge is administered by the airline concerned and we will advise you of the cost at that time. If the change involves a reduction in the number of persons travelling then the deposit paid by or on behalf of persons not travelling will be forfeit. In the cases of alterations notified within eight weeks of departure, cancellation charges as detailed in section 3 below will apply in respect of persons not travelling.

3. If you cancel your booking

If you or any member of your party cancels the booking, we will require written confirmation from the lead passenger to be sent to our administrative offices. The cancellation is only effective from the date the written notice of cancellation is received in our offices. The cancellation charges apply to each person cancelling and are based on a percentage of the entire booking cost dependant on the period before departure the cancellation is made.

Any service charges made are 100% non-exchangeable and non-refundable.

The cancellation charges are as follows:

Period before scheduled departure date within which notification is received by us:

Cancellation charges

More than 84 days - Deposit only
Less than 84 days - 100%

NB. Some airlines do incur higher cancellation charges and amendment fees and these charges will be applied to each passenger in that instance.

Our Commitment To You

1. Flight timings

We agree to provide the travel arrangements specified in the written confirmation subject to these conditions. The times of flights and the airlines shown in our literature and in written confirmation are illustrative only and are not guaranteed. The final, confirmed schedule will be provided on your flight tickets, approximately 14 days prior to your departure.

2. Price guarantee

We guarantee absolutely no surcharge on the price of your flight.

3. If we change your flight

Occasionally, factors occur (alterations to flight schedules, etc.) which require us to make changes in your flight arrangements and we reserve the right to do so. If the alteration is a significant one, we will of course inform you without delay.

Please note:

For the purpose of this paragraph, an alteration is significant if it involves a change of more than 12 hours which results in a change of departure date. Changes between Gatwick/Heathrow/Luton/Stansted, or where coach transfers are provided, do not constitute a significant alteration.
We will not make a significant alteration after you have been provided with your flight tickets except in circumstances amounting to force majeure and/or industrial action as detailed in IMPORTANT NOTE below.
We reserve the right to make changes to our flight programme for any reason whatsoever. If changes to illustrative schedules occur, within the constraint of the booking conditions, we will not enter into any form of communication regarding any change except when informing you. We do not promise a departure at a particular time, as with scheduled flights.
Important note:
When a significant alteration is due to for example war, treat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions or other circumstances amounting to force majeure i.e. outside of our control we cannot offer you compensation.

4. If you are prevented from travelling

If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit for travel or likely to cause any disturbance to other passengers our responsibility for your flight will immediately cease. We will not be responsible for any costs you may incur or make refunds to you.

5. If we cancel your booking

We do not expect to cancel your booking after the date specified on the written confirmation for payment of the balance unless that balance has not been received by us or it is for a reason beyond our control (see important note above). If you have booked a dynamic package and the flights incur a change this may affect the cost of any other elements on your booking. If the flights are cancelled by the airline there may be administration charges involved in rebooking new flights or cancelling any other elements on your booking.

6. Our responsibility

We have taken all reasonable steps to ensure that the airlines and other suppliers involved in your flight arrangements are efficient, safe and respectable businesses and that they comply with the local and national laws and regulations of the countries in which they operate.

7. Flight delays

As an independent traveller we are sure you will appreciate that we cannot accept liability for any expenses incurred in the event of a flight delay which is outside of our control (e.g. refreshments, overnight accommodation etc.). However, we have negotiated flight insurance that does provide compensation in the event of an extensive delay and we would strongly recommend you take this cover or similar.

8. Travel documentation and health regulations

You must hold a valid passport together will all necessary visas or other documentation required for entry or exit from the country of origin or destination. You should check the local visa and health regulations with the appropriate embassy. Your doctor should also be able to advise you which inoculations the departments of health consider necessary. Please check that your passport is valid for the entire duration of your holiday. If you are not a British citizen you may require a visa so please check before booking your holiday as 2bookaholiday.com Ltd will not be responsible for any expenses incurred if you have not obtained necessary visas in advance.

Identity and Passport Service
Foreign & Commonwealth Office (FCO).

9. Reconfirming your flights

It is imperative and a strict condition of booking that you reconfirm any flights booked. We can accept no liability for clients who fail to comply with this instruction and due to flight changes miss their flight. The times quoted in your documentation are local times. It is important that passengers check in at least 2.5 hours before the flight departure time. If your outbound journey is not utilised, the inbound reservation is automatically cancelled. Reconfirmation should take place within 48 hours of departure.

10. Flight check in

We will not be responsible in any way if you arrive late for the specified check in time or you arrive late for the flight, nor can we accept any responsibility for any loss by you of your flight tickets, vouchers or coupons. Please note that additional charges are sometimes levied by various carriers in respect of luggage in excess of the standard allowance featured on your flight ticket, and in some cases charges are levied also for special catering requirements.

11. Travel insurance

It is a requirement when booking your flight that you accept our special travel insurance or alternatively at that time, arrange a policy yourself. (Insurance is non-refundable and is excluded from cancellation %).

12. Special requests

Any special requests must be made at the time of booking and any requests made after your booking has been requested will be subject to an administration fee of £5 per person per request. This is to cover the costs involved in making requests and is not profit related. All special requests will be passed on to the relevant airline but cannot be guaranteed. The administration fee will not be reduced if your request is not met.

13. Complaints

In the unlikely event that you have a complaint about any aspect of your holiday and in order that we have the opportunity to investigate any problems, any comments must be made in writing to us within 28 days of your return to the UK. We cannot accept any complaints received outside this period. In the unlikely event that we are unable to agree an amicable settlement you are entitled to refer the dispute for decision by the arbitrator appointed by the Chartered Institute of Arbitrators provided the dispute does not relate to physical injury or illness. The arbitration scheme devised by the institute provides for arbitration on documents, a simple and inexpensive method with restricted client liability on costs. The scheme does not apply to claims greater than £1,500 per person or £7,500 per booking form or to personal injury/illness claims.

14. Links & Frames

Some links on our website may direct you to a third party operator of whose content we are not responsible and you will be subject to the third party's terms and conditions. This third party may or may not be ABTA member.

15. Data Protection & Privacy

We comply by the Data Protection Act and only hold customer personal details passed to us by them for use on their current and possible subsequent holidays. All customers may request to see any personal information that we are holding on them at any time.

16. Accessibility

We will endeavour to adhere to any requests made to customers with disabilities and make reasonable adjustment to the way we provide our services as per the Disability Discrimination Act 1995.